Frequently Asked Questions
You've got questions and we've got the answers. If you don't see what you're looking for here, use our contact page to send us an email.
About the products
We DO NOT include any hydroquinone, mercury or steroids in our products. All of our natural extracts are filtered and sterilized for optimum efficiency and safety. As with all cosmetic products, please consult with a dermatologist prior to use. Long term treatments with any skin care product should be monitored by a medical professional.
Everyone's skin and body is different. Because of this, there is a very small chance that your skin may be allergic or hypersensitive to an ingredient in our products. Our ingredients are generally tolerated by most individuals, however, there are some skin types which may be extremely sensitive and can react adversely to the treatment. Some individuals may experience a slight redness or darkening of the treated areas in the first few days while their skin adjusts to the product. We recommend that all of our customers test for allergic reactions by applying a small amount on the neck or arm prior to using on the face. If your skin is overly sensitive to any of the ingredients in our formula, we suggest you discontinue use.
The ingredients in our products are not classified as carcinogens. In rare cases there is a possibility of irritation or adverse reactions due to skin allergies and/or sensitivities to specific ingredients. We always suggest spot testing on the arm or neck prior to using any new product on the face. As with most skin care products, your skin may become extra sensitive to the sun during use. Heavy sun exposure or the use of tanning beds and/or sun lamps may increase the risk of skin cancer in individuals with fair skin. We recommend the use of a sun block while treating your skin with any of our products.
Initial improvement is often seen in 2-4 weeks with complete results after 2-3 months of regular use. Individual results may vary and first time customers are offered a 30 Day Money Back Guarantee if initial improvement is not seen. Results will vary depending on your skin type, skin condition, depth of pigmentation, and the amount of sun exposure you receive on a daily basis.
Hyperpigmentation can occur on many different layers of the skin. Though typically epidermal, hyperpigmentation can occasionally be dermal. Dermal pigmentation occurs underneath the skin where as epidermal is actually on the skin. In the case of dermal pigmentation, topical creams can not penetrate below the epidermis to alleviate the problem. Normally, the melanocytes are located in the basal layer of the epidermis and an increase in number or activity will cause epidermal hyperpigmentation. However, formed melanin may be transferred to the dermis or, in some cases, dermal melanocytes are present.
Topical creams are generally only effective on epidermal hyperpigmentation. To determine what kind of pigmentation exists in your skin, we recommend consulting with a qualified dermatologist.
In most individuals, hyperpigmentation is epidermal and the results will generally be permanent. Some users with deeper rooted hyperpigmentation may find it necessary to use small periodic applications from time to time to maintain the effects of the product. Sun exposure should be limited to maintain results. We recommend the use of a sun block of SPF 30 or higher.
The 1.7 oz bottle dispenses approximately 1ml/pump (or 50 full pumps worth of product). If you are treating the entire face, a half pump's worth of product is typically enough for one application. When used twice daily on the entire face, the 1.7 oz lasts roughly 7 weeks. When treating smaller areas such as the hands or neck, the 1.7 oz should last much longer.
All of our products should be applied as an even layer over the affected area. Washing the skin before applying the cream will greatly improve the effectiveness of the product. You should rub the cream into the skin until it has absorbed entirely. Please avoid washing the skin immediately after applying the product. Moisturizers, sunblock and makeup can be used after the product has been applied successfully. A detailed instructional booklet will also be included with the product.
The product should be applied in the general areas of the affected skin. It does not need to be applied precisely on the spots/discolorations.
Years of sun exposure will gradually cause exposed skin to become dull and often blotchy. Meladerm® works to brighten the overall complexion by reducing the appearance of hyperpigmentation associated with sun damage. Over the course of a few months, treated skin will gradually become uniform and eventually be restored to its original luminous color and texture.
Yes. Our products have been proven to work on all skin types, regardless of color and ethnicity. Individuals with very dark skin tones may take longer to see results.
No. Meladerm® should only be used to reduce the appearance of dark spots and hyperpigmentation. The cream will have no effect in restoring color to white spots/discolorations.
Yes. All of our products are suitable for both men and women. The creams can also be used on children above the age of 12 when administered by an adult. Please consult with a doctor before use if you have any special skin/medical conditions.
Women who are pregnant, plan to become pregnant or are nursing should wait to begin treatment with the cream until after pregnancy or when nursing has concluded. The safety and efficacy of Meladerm® in pregnant women and nursing mothers have not been established.
We believe that all skin colors are beautiful and discourage customers from using skin lighteners for the sole purpose of 'whitening' the overall skin tone. Removing large amounts of your normal skin color through the use of any skin lightening cream, will decrease your skin's natural defense against ultraviolet light which can lead to excessive sun sensitivity and skin irritation.
The exfoliation ingredients in Meladerm® can assist in reducing dirt and old skin on the epidermis. All of our products also contain high concentrations of Vitamin A and Vitamin E, both of which are known to reduce the visibility of fine lines and wrinkles. To specifically target wrinkles, we recommend the use of our Firm & Renew™ Complex which works well to reduce appearance of fine lines and aging skin.
Some users may be extra sensitive to the ingredients in our products. This can cause minor blemishes and/or peeling in the first week of use. This is normal and does not signify any harmful side effects. You can reduce the number of applications for the first two weeks and allow your skin to adjust to the ingredients. You should not see any pimples after your skin completely adjusts to the formula. If peeling/acne becomes severe, you may have an allergic reaction to the product and should discontinue use.
We do not recommend you directly mix the product with any other substance. You may use additional moisturizers, toners and cleansing products in routine with our products. Please test for skin irritation when using multiple products on the face and body.
The cream is very concentrated and generally used on the face, hands and neck. However, there is no harm in using the cream on larger areas of the body. All of our products are for external use only.
Yes. However, please wait at least 10 minutes before applying any makeup and/or sunblock. This will allow the product to absorb properly into the skin.
Refrigeration of our products is recommended for long term storage (more than 1 year). For regular use, keep lid tightly closed and store in a dry cool place away from light exposure.
There are hundreds of skin lightening products already on the market. You may even see creams that contain the same active ingredients as Meladerm®. So what makes the Meladerm® formula so unique? Simply put, research!Though a low grade product might contain similar ingredients, it doesn't guarantee its effectiveness. In order to harness the true power of the active ingredients, great care must be taken when manufacturing the product. Light and air can easily deteriorate substances like Kojic Acid. Other ingredients must be carefully stored in vacuum desiccators in order to preserve their shelf life. Furthermore, the Civant team takes great effort to micronize and filter all of our active ingredients and extracts for superior efficiency. Most cheaper quality manufacturers do not take these precautions.When creating a product, the base ingredients are just as important as the active ones. It is important to choose proper carriers and liposomes to ensure that the active ingredients are absorbed deeply into the skin. It is also wise to include effective preservatives and moisturizers to ensure minimal skin irritation. Meladerm® contains the highest concentrations of active ingredients tolerated by the skin. The use of special base ingredients and high quality actives is what brings out the true effectiveness of the formula and sets us apart from other manufacturers.
No. None of our products are tested on animals. Our products go under extensive testing on volunteer patients only.
All of our products are manufactured in the United States in a FDA registered and CGMP (Current Good Manufacturing Practices) compliant facility.
Shipping, payment, etc.
Yes, we ship to nearly every country in the world. Online ordering may be limited to specific countries. You may place your order by mail if your location is not listed in the online checkout page. For more information, please view ourordering page .
Please check back in 2 weeks time and the product should be available to purchase.
You may place an order through our website at any time. Alternatively you can order through mail by using our mail order form . The Civant® brand products are also available through select medical offices, spas, estheticians and specialized clinics.
We accept PayPal, credit card (Visa, Mastercard, Discover, American Express), money order and cashiers check. We also accept debit cards that display the Visa or Mastercard logo. We do not accept personal and company checks. For more information on payments and ordering, please view our ordering page .
Our 30 Day Money Back Guarantee is offered to first time customers only - we will issue a full refund, less shipping, on returned products, used or unused, post-marked within 30 days of the initial delivery date and accompanied with a RMA number. Reorders and wholesale orders are non-refundable. If multiple orders for the same item(s) exist in one household, only the first order may qualify for a refund if within the 30 day time frame. To process a return, please email us for a Return Merchandise Authorization (RMA) number. Please view our refund policy for more details.
Orders typically leave our facility within 2 business days of receiving and clearing the payment. Most of our domestic orders are shipped via US Postal Service Priority Mail which normally takes an additional 2-3 days from the date of shipment. Based on these estimates, you can typically expect your shipment to be delivered within 5 business days of placing the order. International orders shipped via Priority Mail generally take 7-14 days from date of shipment to arrive, depending on the customs procedures of the destination country. International orders shipped via US Airmail are not insured and can take up to 6 weeks for delivery. The package will be marked from "Civant Skin Care" and may require a signature on delivery. Delivery times will vary depending on location. For more information, please view our ordering page .
Yes, we ship to PO Boxes and APO (Military) addresses via the United States Postal Service.
We are no longer offering free samples. This may change in the future. To be notified of any updates, please join our mailing list from the home page.
Please use our contact page to request a quote for large orders.